The case for patient-centered referrals and bookings

Hi I’m Tom — i’ve been working at NHS Digital as a User Researcher on the NHS referrals transformation project since 2015. In January this year I joined the ‘NHS Booking, Referral and Appointment Management’ Discovery project in Leeds to complete an holistic review of how the NHS manages approximately 500 million patient appointments and 20 million… Continue reading The case for patient-centered referrals and bookings