Discovery Sprint

The last round of research I delivered was in January, since then our amazing team of User Researchers have been ploughing ahead delivering great projects and new insights every week. We’re on Sprint 22 (Round 165) currently! Having just enough researchers enabled me to spend more time scoping requests, planning ahead and working on some… Continue reading Discovery Sprint

Always Improving

This post is about delivering user research insights within a fast-moving, continually changing, service environment. Stakeholders on any critical programme are typically very busy, some key decision makers will only have time to attend a ‘kick off’ meeting and ‘debrief meeting/Show and Tell’. Over this summer, our team conducted hundreds of user interviews, across dozens… Continue reading Always Improving