Scaled-Up Usability: Going Unmoderated

The journey had so many screens to test, that even with 90-minute interviews we struggled to get robust consistent feedback over multiple rounds of testing This post is about how I created an unmoderated usability testing platform at the Test and Trace service. Designers and product people may just need data to make a few… Continue reading Scaled-Up Usability: Going Unmoderated

Always Improving

< This post is still under construction > This post is about delivering user research insights within a fast-moving, continually changing, service environment. Stakeholders on any critical programme are typically very busy, some key decision makers will only have time to attend a ‘kick off’ meeting and ‘debrief meeting/Show and Tell’. Over this summer, our… Continue reading Always Improving