Discovery Sprint

The last round of research I delivered was in January, since then our amazing team of User Researchers have been ploughing ahead delivering great projects and new insights every week. We’re on Sprint 22 (Round 165) currently! Having just enough researchers enabled me to spend more time scoping requests, planning ahead and working on some… Continue reading Discovery Sprint

Part 2: Whatever happened to discovery? Research in the digital health sector

Link to Part 1 “Whatever happened to discovery?“ I’ve worked as a User Researcher in the healthcare sector for six years now. Many teams often talk about their discovery and profound understanding user needs, indeed it is a requirement for GDS and NHS.uk Service Standards. From the many hundreds of research projects and thousands of… Continue reading Part 2: Whatever happened to discovery? Research in the digital health sector

Part 1: Whatever happened to discovery?

Some backstory After graduating with an International Business degree from a great uni I had high ambitions. However it was 2009 and the global financial crisis had just hit everything, most grad schemes had closed for applications. There was also a general election 2010 and the government department where I completed my industrial work placement… Continue reading Part 1: Whatever happened to discovery?

Research with seldom-heard user groups

This post is about a recent project I conducted with the LGBTQI+ community around ‘Asking about Gender’ Before reading ahead, please be aware some people may find some of this content upsetting. To skip this post please click here to return to the homepage When I was asked to look into the Testing needs of… Continue reading Research with seldom-heard user groups

The case for patient-centered referrals and bookings

Hi I’m Tom — i’ve been working at NHS Digital as a User Researcher on the NHS referrals transformation project since 2015. In January this year I joined the ‘NHS Booking, Referral and Appointment Management’ Discovery project in Leeds to complete an holistic review of how the NHS manages approximately 500 million patient appointments and 20 million… Continue reading The case for patient-centered referrals and bookings