Part 2: Whatever happened to discovery? Research in the digital health sector

Link to Part 1 “Whatever happened to discovery?“ I’ve worked as a User Researcher in the healthcare sector for six years now. Many teams often talk about their discovery and profound understanding user needs, indeed it is a requirement for GDS and NHS.uk Service Standards. From the many hundreds of research projects and thousands of… Continue reading Part 2: Whatever happened to discovery? Research in the digital health sector

The case for patient-centered referrals and bookings

Hi I’m Tom — i’ve been working at NHS Digital as a User Researcher on the NHS referrals transformation project since 2015. In January this year I joined the ‘NHS Booking, Referral and Appointment Management’ Discovery project in Leeds to complete an holistic review of how the NHS manages approximately 500 million patient appointments and 20 million… Continue reading The case for patient-centered referrals and bookings

Product People (Midlands) — When Stakeholders Attack

Why did I go? As a User Researcher working in the NHS, it seems every project I have been involved in over 4 years has had ample stakeholders (internal and external) lobbying to influence the direction whether that is during planning, discovery research, design or delivery stages. Everyone seems to hold an opinion, on everything… Continue reading Product People (Midlands) — When Stakeholders Attack