I remember sitting in a product backlog meeting with developers who said “you can’t have analytics now because it takes too long to install”. The PO didn’t know better and went along with what was being said… oh how we all laughed at the time!! A quick video about how I installed GA and Matomo… Continue reading Getting started with Analytics
The last round of research I delivered was in January, since then our amazing team of User Researchers have been ploughing ahead delivering great projects and new insights every week. We’re on Sprint 22 (Round 165) currently! Having just enough researchers enabled me to spend more time scoping requests, planning ahead and working on some… Continue reading Discovery Sprint
The full job description for the role I perform is something like 20 pages! To summarise this in 120 characters was a nightmarish task for the Census 2021. Anyway to elaborate further – this post is inspired by me trying to explain briefly to my six year old what I do at work. “Listening to… Continue reading Senior User Researcher in a nutshell
Link to Part 1 “Whatever happened to discovery?“ I’ve worked as a User Researcher in the healthcare sector for six years now. Many teams often talk about their discovery and profound understanding user needs, indeed it is a requirement for GDS and NHS.uk Service Standards. From the many hundreds of research projects and thousands of… Continue reading Part 2: Whatever happened to discovery? Research in the digital health sector
Some backstory After graduating with an International Business degree from a great uni I had high ambitions. However it was 2009 and the global financial crisis had just hit everything, most grad schemes had closed for applications. There was also a general election 2010 and the government department where I completed my industrial work placement… Continue reading Part 1: Whatever happened to discovery?