This post is about a recent project I conducted with the LGBTQI+ community around ‘Asking about Gender’ Before reading ahead, please be aware some people may find some of this content upsetting. To skip this post please click here to return to the homepage When…
Continue reading Research with seldom-heard user groups
The journey had so many screens to test, that even with 90-minute interviews we struggled to get robust consistent feedback over multiple rounds of testing This post is about how I created an unmoderated usability testing platform at the Test and Trace service. Designers and…
Continue reading Scaled-Up Usability: Going Unmoderated
Several weeks after working on the Testing programme I noted that all the designers from consultancies were only trained to use Sketch. There was a design approach with one goal in mind: “use a tool to draw ideas quickly, get them signed off quickly, and…
Continue reading Integrating with Design
< This post is still under construction > This post is about delivering user research insights within a fast-moving, continually changing, service environment. Stakeholders on any critical programme are typically very busy, some key decision makers will only have time to attend a ‘kick off’…
Continue reading Always Improving